Regardless of the class or type, front office is the most visible and essential focal-point of a hotel. The focal point of activity within the front office is the reception desk, which is located in the front lobby and dispenses all front-of-the-house activities.

It is the communication centre with great amount of guest contact. Guests interact for the first time by interacting with the staff of the front office, and they form the first impression based on the efficiency, competency and behaviour of the front office staff.

The reception desk performs the functions like the sale, guest registration, assignments, handling of guest requests, maintenance of the guest accounts, cashiering along with handling mail and providing information.

The financial tasks usually handled by the front desk personnel include receiving cash payments, handling guest folios, verifying cheques and handling foreign currency and credit cards. With Megha Pro, you will be familiarised with all these aspects of the front office management.